Request Service Terms & Conditions

Based upon the information you provided to us on this service request, your contract appears to provide coverage for this item. Please be advised that there may be conditions precluding or limiting coverage under the terms, limitations, and exclusions of your contract, and that we may ultimately determine that coverage does not apply or is limited. Further investigation regarding the facts surrounding this claim could affect the available coverages and how they apply here. HSA will select an authorized service contractor for your service request, and you are required to authorize payment of your Trade Service Call Fee to HSA at the time you request service. Please review your contract for further clarification of your coverages. Coverage under the terms of your contract includes malfunctions due to normal wear and tear during the term of your contract and the covered items must be: 1. In good working order on the effective date of your contract unless your contract explicitly provides otherwise; and 2. Installed for diagnosis within the confines of the main foundation of the home or attached or detached garage (with the exception of the air conditions, exterior well pump, septic tank, and pool and/or spa equipment); and Domestic grade.

Payment Authorization

By agreeing to the following terms and conditions, you are authorizing Home Security of America, Inc. or any of its applicable affiliates (collectively, “HSA”) to charge the payment method (e.g., credit card, debit card, ACH, or account number) you provided (whether online, by telephone, or in any manner) to pay any and all fees associated with your home warranty or other service/product you have purchased (any such purchase being the “Purchase”). By providing your payment information to HSA, you accept these terms and conditions.

Fees applicable to your Purchase with HSA may include but are not limited to:

Additionally, if you have been offered the option, and you elected, to pay for your Purchase fees in multiple partial payments, you authorize HSA to automatically charge each such partial payment (plus applicable sales tax) to the payment method that you provided to HSA for that purpose without any further authorization from you. If you are making monthly partial payments, your payment method will automatically be billed each month on or about the calendar day corresponding to your initial payment. This authorization will remain in effect until you do one of the following: (i) cancel the applicable Purchase in accordance with its applicable cancellation policy; (ii) change and authorize a different payment method; or (iii) revoke this authorization. You may revoke this authorization at any time by contacting HSA at 800.776.4663. Be aware that terminating or revoking this authorization will not cancel your Purchase and you will remain fully responsible for payment of your Purchase in accordance with its terms and conditions. Additionally, revoking the payment authorization will not alleviate you of any of other applicable contractual obligations under any Purchase. To the extent that your Purchase is a service, to ensure continued and uninterrupted service, you agree to advise HSA of any changes to your payment method, including but not limited to changes to your payment method account numbers, billing address, and expiration date, at least 15 days prior to the next billing date.

In the case of a transaction being rejected for Non Sufficient Funds (“NSF”), you understand that HSA may in its discretion attempt to process the charge again within 30 days. You agree not to dispute any recurring HSA billing with your institution so long as the transactions correspond to your agreed payments to HSA.